Opayo Payment Solutions: An Impartial Review
Introduction
In the ever-evolving world of digital commerce, businesses are constantly on the lookout for reliable, secure, and efficient payment solutions. One such solution that has been making waves in the industry is Opayo, formerly known as Sage Pay. This review aims to provide an impartial and comprehensive look at Opayo's payment solutions, examining its product specifications, customer reviews, and weighing its pros and cons.
Product Specifications
Opayo offers a wide range of payment solutions tailored to meet the needs of businesses of all sizes. These include online payments, card terminals, and telephone payments. Online payments are secure and fast, allowing businesses to receive payments from customers swiftly. The card terminals offered by Opayo are designed to accept Chip & PIN card payments in-store or on-site. They offer a wide range of standalone and integrated terminals. Lastly, Opayo's telephone payments solution allows businesses to process mail orders and payments over the phone securely using an intuitive web-based virtual terminal interface[1].
Trustpilot Reviews Overview
Opayo prides itself on being the highest-rated payment provider on Trustpilot[1]. The overall score for Opayo on Trustpilot is 4.7 out of 5, indicating a high level of customer satisfaction[2]. This score is based on a multitude of reviews, many of which praise the company's excellent customer service, security, and reliability.
Pros and Cons
Pros
Excellent Customer Service: Opayo is renowned for its customer service. One customer on Trustpilot stated, "We've been dealing with Opayo/Elavon for a number of years and always found their support an excellent resource to check policy and make changes for our clients. We have found staff friendly and pleasant on their demeanor and knowledgeable of how to resolve issues we've had" [2].
High Level of Security: Opayo places a high priority on payment security and fraud reduction. This is reflected in their customer reviews, with one stating, "We've always been proud of our security, reliability, and amazing customer support" [2].
Ease of Setup: Opayo's payment solutions are easy to set up, making the transition smooth for businesses. A customer review mentioned, "Starting a business or switching payment systems can be daunting. Our team of payment experts are here to help every step of the way" [2].
Cons
Account Closure Issues: Some customers have reported issues with sudden account closures. A Trustpilot review stated, "they closed my account for no reason, justifying the fact that in the past I had asked to open a business that they did not accept" [2].
Setup Difficulties: While many find the setup process easy, some customers have reported difficulties. A review mentioned, "Customer support is great, very helpful and easy to get through to. Setting up the system wasn't easy, but now it's up and working seems straightforward" [2].
Handling of Fraud Cases: There have been some complaints about how Opayo handles fraud cases. One customer stated, "Horrendous company to deal with. Fraud happens, I was told the money will stay in our account. Next thing I know, a week later I get a call from them saying it's coming out of the account!" [2].
Conclusion
Opayo's payment solutions offer a comprehensive suite of services that cater to various business needs. The platform's high security, excellent customer service, and ease of setup make it a reliable choice for businesses looking to streamline their payment processes. However, the issues of account closure and fund holding are areas of concern that potential users should be aware of. Overall, Opayo's strengths seem to outweigh its weaknesses, making it a viable option for businesses seeking a secure and efficient payment solution.
