Handepay Merchant Services: A Detailed Review of Features and Performance
In the world of merchant services, Handepay stands out as a reliable and efficient solution for businesses of all sizes. This review will delve into the features, performance, and customer feedback of Handepay's card machines and merchant services. Whether you're a small business owner looking for a cost-effective way to accept card payments or a large corporation seeking a robust and scalable solution, Handepay might be the answer you're looking for.
Product Specifications
Handepay offers a range of card machines for businesses, including countertop, portable, and mobile options. The countertop card machine is a durable and reliable device perfect for businesses that operate from a fixed location. The portable card machine is ideal for restaurants and bars, allowing staff to bring the payment process directly to the customer. The mobile card machine, equipped with an in-built SIM for internet connectivity, is perfect for businesses that operate in various locations, such as market stalls or tradespeople.
Handepay also provides a virtual terminal for taking payments over the phone and a payment gateway for accepting online payments. Both these services come with a business management dashboard that provides real-time reporting on sales, offering valuable insights to help grow your business.
Trustpilot Reviews Overview
Handepay has an impressive Trustpilot score of 4.9/5, indicating high customer satisfaction. The majority of the reviews praise Handepay's excellent customer service, easy switching process, and competitive rates. For instance, one customer stated, "Our Sales Person Tom Singleton was great! Tom was patient and knew his stuff. The rates are better than we were on and the new machine arrived promptly" [1]. Another review highlighted the company's helpfulness, stating, "Very helpful and on-the-spot advice. Available always whenever you need any advice or technical support" [1].
Pros and Cons
Pros
- Excellent Customer Service: Handepay's customer service is frequently praised in reviews. Customers appreciate the professional, patient, and helpful staff who are always ready to assist. "Our Sales Person Tom Singleton was great! Tom was patient and knew his stuff. The rates are better than we were on and the new machine arrived promptly" [1].
- Competitive Rates: Handepay offers competitive rates, which many customers have found to be better than their previous providers. "Great company, saved lots of money since switched to Handepay and good customer service" [1].
- Reliable Card Machines: The card machines provided by Handepay are praised for their reliability and user-friendliness. "Great service and machine works perfectly. Card machine is user friendly with decent battery, about 250 transactions" [1].
Cons
- Long Contracts: Some customers have criticized Handepayfor its long contracts and auto-renewal policy. It's essential to read the contract thoroughly before signing to understand the terms and conditions. "The most common complaints are about Handepay’s long contracts. Some reviewers also found their contracts were auto-renewing, and that the notice periods were too long to get out." [1]
- Early Termination Fees: Some customers have reported high early termination fees when trying to exit a contract. Again, understanding the contract's terms before signing can help avoid unexpected costs. "A handful of customers also criticized big early termination fees when trying to get out of a contract." [1]
Conclusion
In conclusion, Handepay offers a comprehensive range of merchant services that cater to businesses of all sizes. Their card machines are reliable and user-friendly, and their customer service is highly praised. While some customers have raised concerns about long contracts and early termination fees, the overall consensus is that Handepay provides a valuable service that can help businesses streamline their payment processes and grow their operations.
However, potential customers should be aware of the long contracts and potential early termination fees. It's always recommended to read the contract thoroughly and understand all the terms before signing. Despite these concerns, Handepay's high Trustpilot score and positive customer reviews indicate that many businesses are satisfied with their services. If you're looking for a reliable and efficient merchant service provider, Handepay could be a solid choice for your business.
