Elavon Contracts and Card Machines: A Comprehensive Review of the Services
In the world of card payment solutions, Elavon stands out as a leading provider. This comprehensive review aims to provide an in-depth look at Elavon's contracts and card machines. We will delve into the product specifications, Trustpilot reviews, and the pros and cons of their services. This review is based on UK reviews and aims to provide a balanced perspective on Elavon's offerings.
Product Specifications
Elavon offers a range of card machines to suit different business needs. These include countertop, portable, and mobile card machines. The countertop machines are ideal for businesses with a fixed point of sale, while the portable machines are perfect for businesses that need to take payments to their customers, such as restaurants. The mobile card machines are designed for businesses on the go, allowing them to take payments anywhere with mobile network coverage.
Elavon's card machines accept all major credit and debit cards, including Visa, MasterCard, American Express, and Diners Club. They also support contactless payments, including Apple Pay and Google Pay, providing convenience for customers and faster transaction times for businesses.
Trustpilot Reviews Overview
Elavon's services have received an overall score of 4.7 out of 5 on Trustpilot, based on over 5,000 reviews [1]. This score indicates a high level of customer satisfaction with Elavon's services.
Pros and Cons
Pros
- Excellent Customer Service: Many customers have praised Elavon's customer service. One customer noted, "Great Service By Edyta Korbecka From Elavon Europe. My device wasn't connecting via Bluetooth and maybe needed to be returned for a replacement but Edyta tried her best to resolve the issue bypassing the replacement process. This made everything very easy so I can start taking payments the same day rather than waiting another week. I'm very grateful for the service provided!! highly recommended company as their customer service is very good!". [1]
- Efficient and Reliable Card Machines: Customers have reported that Elavon's card machines are reliable and efficient. The machines' ability to accept all major credit and debit cards, as well as contactless payments, has been particularly appreciated.
- Helpful Technical Support: Customers have also praised Elavon's technical support. One customer commented, "The support we received when there was an issue with our online payments was great and helped get the matter resolved". [1]
Cons
- Issues with Account Closure: A few customers have reported issues with sudden account closures and funds being held. One customer stated, "Elavon hold our business funds of over 91k studdly they closed our account and said they will hold our funds for up to 390days. didn't give any reason". [1]
- Communication Issues: Some customers have reported communication issues with Elavon. One customer noted, "Opayo by Evalon have changed test payment card numbers without informing us". [1]
- Technical Issues: A few customers have reported technical issues with Elavon's card machines. However, these seem to be isolated incidents and not a widespread problem.
Conclusion
In conclusion, Elavon offers a range of reliable and efficient card machines that cater to various business needs. Their customer service and technical support are generally praised by customers. However, some customers have reported issues with account closures and communication. Overall, Elavon appears to be a solid choice for businesses seeking a comprehensive card payment solution.
